LISTEN WITH COMMITMENT

Jack Lowe Jr. is the former CEO of Dallas-based TDIndustries, one of America’s premier contracting and facility service companies. Jack understands the value of listening commitment. Rated by FORTUNE magazine as one of the TOP 100 Best Companies to Work …

BE UNIQUE – LISTEN

One of our very able leaders recently was made the head of a large, important, and difficult to administer public institution. After a short time he realized he was not happy with the way things were going. His approach to …

DRUCKER’S RULE

Peter Drucker, the Father of Modern Management, identified the eight practices of effective executives, threw in a bonus practice: “This one is so important that I will elevate it to a rule: Listen first, speak last.”

The essence of …

12 BLOCKS TO LISTENING

  1. COMPARING: Comparing makes it hard to listening because you are always trying to assess who is smarter, more competent, more emotionally healthy – you or the other.
  2. MIND READING: The mind reader doesn’t pay much attention to what people say.

GUILTY AS CHARGED

Following is an example of how one manager realized the value of listening:

“My secretary said to me today, “Steve, you’re not listening to me.”, and she was right. It was an awakening for me. I had totally tuned her …

LISTEN NOW, OR PAY LATER

I received the following example from a listening leader who deeply listened and responded with an important decision.  Her boss chose not to listen.  The results are devastating. 

Several years ago, I was employed with a company as a Credit

THE MILLION $ LISTENING ERROR

I received the following example of a huge listening breakdown that resulted in a $1 million loss.

“There was a huge communication breakdown at the commercial bank that I work at between a sales executive and a portfolio manager. Sales