BE UNIQUE – LISTEN
One of our very able leaders recently was made the head of a large, important, and difficult to administer public institution. After a short time he realized he was not happy with the way things were going. His approach to …
Category: Listening Coach
FISHING FOR CUSTOMERS…..BY LISTENING
Leigh Perkins, former CEO of Orvis Co., a sporting goods mail order company, listened his way to success. Early in his career, as a sales professional, Perkins learned the key to good salesmanship isn’t demonstrating the virtues of a product, …
KNOW WHEN TO STOP SPEAKING
A man attended a meeting where the guest lecturer was extremely long-winded. When the listener could stand it no longer, he got up and slipped out a side door. In the corridor he met a friend who asked, “Has he …
THE COSTS OF NOT LISTENING ARE MOUNTING UP!
THE COSTS ARE MOUNTING UP!
The following real example submitted by a listening leader, who wants to go anonymous, shows what happens when listening breakdowns occur.
“I am a part of a sales team for a retail store in a …
FIGHTING THE INNER ASSESSMENT
Two competitive U.S. corporations were working on a joint project. The first step was to build a team composed of engineers from both companies. They were all very committed. The project was going to be profitable for both companies ($650 …
THE POWER OF DEEP LISTENING
The term ‘active listening’ is a frequently used term that means a person is a great listener. But the reality is that a person could be faking it, engaging in surface listening and send off the impression that they are …
VOICE TONE – IT’S YOUR CHOICE
How is your tone of voice? Researchers claim that up to 40% of your verbal communication is made through tone of voice. Sometimes, it’s even more than that. The 4 elements of voice tone (pitch, speed, volume and emphasis) combine …
HOW TO MEASURE YOUR LISTENING
“If you can’t measure it, you can’t improve it.” This is one of the most important business quotes from Dr. Peter Drucker, Father of Modern Management. Dr. Drucker has left us with this sage advice that we can use …
FACE CONFLICT HEAD ON – PUT THE BUBBLES ON THE TABLE
Conflict between individuals is an unavoidable part of working life. However, the way disputes are managed will determine whether there is positive resolution or damaging fallout for both employees and the organization. Studies reveal that over 65% of performance problems …
SERVANT-LEADERS ARE LISTENING LEADERS
Over 40 years ago, Robert Greenleaf coined the idea of servant-leadership in the workplace in his book, The Servant as Leader.
Today, there continues to be a ‘quiet’ revolution in workplaces around the world based on the work of this …