The emerging form of leadership in our fast-paced, hectic world is counter-cultural – MINDFULNESS…being attentive, focused, responsive and clear.
Unfortunately, too many times it is the opposite. Here’s an example from a Human Resources manager: “I attended a mandatory …
A fundamental tool for listening leaders is taking notes. Although you may periodically take notes when you are on the phone or in meetings, the majority of leaders normally do not take written notes.
The following 6 suggestions are designed …
Conflict between individuals is an unavoidable part of working life. However, the way disputes are managed will determine whether there is positive resolution or damaging fallout for both employees and the organization. Studies reveal that over 65% of performance problems …
I have asked hundreds of leaders the question….”Who is the best listener you know and what are they doing to be the best listener?” In the culture of North America, the number one response is EYE CONTACT. My best listener …
Over 40 years ago, Robert Greenleaf coined the idea of servant-leadership in the workplace in his book, The Servant as Leader.
Today, there continues to be a ‘quiet’ revolution in workplaces around the world based on the work of this …
“I don’t want you to fix it, I just want you to listen to me!”
Participants in my listening master classes frequently make this statement as they reveal their annoyances with other peoples’ listening behavior. The problem is that some …