According to leadership consultant Steve Anason, here’s a simple way to think about listening – realize that people only want to tell you one of three things: facts, opinions, or feelings. Your job is to listen for all three, and …
Listening Leaders confront conflicts by consciously cultivating courage. In environments of unending conflict, effective listeners meet the harshness of words and actions of others with courageous acts and actions of listening. Although most leaders remember the old adage: “Sticks and …
Impressive listening skills have been identified as one common characteristic of credible leaders. A willingness to listen carefully to constituents and, if necessary, to hear the bad news keeps leaders from being isolated from critical feedback. When they can get …
I received the following example from a listening leader who deeply listened and responded with an important decision. Her boss chose not to listen. The results are devastating.
Several years ago, I was employed with a company as a Credit …