November 20, 2018 – The Conversation –
I said, you said.
Is conflict resolution about one side winning?
It’s not. Usually, a good resolution involves identifying how parties have a concern for both self and others. Social psychologists Dean Pruitt and Jeffrey Z. Rubin discussed this as the “dual concern” concept of conflict management. The best resolutions involve this balancing of needs.
Listening Seekers, what are your thoughts?