October 23, 2018 – PR Say –

For Secretary Robert B. Reich, the key to civility is listening — but perhaps not in the way we’ve grown accustomed to over the past few years. 

During his General Session speech at the 2018 PRSA International Conference, Reich reminded the audience of professional communicators that while the truth itself is iron-clad, perception and experiences vary based on the person and the background. Real listening is based around realizing that your specific outlook on life isn’t ubiquitous. 

“We are not communicating across boundaries,” he said. 

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