September 23, 2018 – Cedar Valley Business Monthly –

Pam Delagardelle doesn’t carry a stethoscope when she makes the rounds at UnityPoint Health-Allen Hospital, but she’s always listening to the heart sounds of the organization she leads.

“Communication is key in any business or organization, and good leaders know listening is vital. I make the rounds of every department regularly and talk to employees. I ask ‘what can we be doing better?,’ and I listen to their ideas and concerns. ‘Who should I recognize today for a job well done?’ I want to empower our people,” said Delagardelle, chief executive officer of UnityPoint Health-Waterloo, which includes Allen Hospital.

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