August 4, 2018 – Sunshine Coast Daily –
In this short article, Rowena Hardy shares how she has come to understand the importance of listening. She states, “my need to listen carefully may be part of the reason that our clients feel they are being heard and understood but a large part of it also comes down to giving them the opportunity to say what they need to without interruption or judgment and to be heard with respect and kindness. Maybe that’s something we can all improve.