July 26, 2018 – Europeon Patent Office –
António Campinos heads he Europeon Patent Office. In this article he shares how he has intentionally set up listening sessions throughout the organization. He states, “So, in nearly a hundred individual coffee meetings in Munich and The Hague – no, I didn’t have coffee every time! – I was able to gather honest and direct feedback from our employees to feed into a strategic plan. Immediately it became apparent how valuable the exercise would be. I was struck by the sheer depth and breadth of talent here, the various different professional and cultural backgrounds, and a profound engagement with the work.