How is your tone of voice? Researchers claim that up to 40% of your verbal communication is made through tone of voice. Sometimes, it’s even more than that. The 4 elements of voice tone (pitch, speed, volume and emphasis) combine to form an important part of the meaning of your messages. To underscore the importance, here’s a poem by Anisha Sipporah,

It’s not so much what you say, as the manner in which you say it……”

“It’s not so much what you say
As the manner in which you say it;
It’s not so much the language you use
As the tone in which you convey it;

“Come here!” I sharply said,
And the child cowered and wept.
“Come here”, I said – He looked and smiled
And straight to my lap he crept.

Words may be mild and fair and the tone may pierce like a dart;
Words may be soft as the summer air
But the tone may break my heart;

For words come from the mind
Grow by study and art –
But tone leaps from the inner self
Revealing the state of the heart.

Whether you know it or not,
Whether you mean or care,
Gentleness, kindness, love and hate,
Envy, anger, are there.

Then, would you quarrels avoid
And peace and love rejoice?
Keep anger not only out of your words –
Keep it out of your voice.”

There is so much truth and subtle wisdom in this short poem about speaking and our tone of voice. Check your own voice tone. It’s what you say or show that makes the difference. LISTENING PAYS!

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